Refund Policy

Our Commitment to You

At ModeIPTV, we prioritize the quality of our IPTV subscription service. This policy explains the conditions under which refunds can be issued, ensuring a fair and transparent experience for every customer.

Refund Eligibility

You may qualify for a complete or a partial refund depending on these factors:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To initiate a refund, kindly follow these steps:

Connect with our support team using Contact page.
Utilize the subject line: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am writing to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly articulate your reason here, for example, technical glitches, duplicate charges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment conducted by support team
Same day after approval A refund has been processed back to your initial payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Available funds vary by bank or issuer.

You'll get email notifications at every stage. Response durations might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds won't be issued under these specific circumstances:

You feel dissatisfied with the channel selection or content available.
Your internet connection isn't fast enough for streaming content reliably.
You have breached our Terms of Service, such as account sharing.
Geo-blocking challenges in your location are unfortunately outside of our ability to manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Refunds are generally processed within three business days following approval, but the funds could take five to ten business days to show up in your account, depending on your bank or payment provider. For updates, please contact support.

Typically, refunds for a change of mind are not issued after the first 7 days. We recommend that you thoroughly examine our features and reach out with any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

Our subscription services automatically renew. If you overlook cancellation prior to your renewal date, kindly contact us without delay. Refunds for renewals will be evaluated individually. Discover more in our Terms.